Help Topics
Each of these topics includes several pages.
- Get Started with Online Classes
- How to Use Blackboard
- Having Problems?
- Kaltura Topics
- Zoom Topics
- Tech Tips
Related Pages
This site intended for MHCC students
Browser settings
Even if you are using the best Internet browser for an online class, your settings extensions can interfere with your learning experience. This page covers some common topics to improve your experience.
How to Download and Open Documents
The following topics explain how to download, find, and open documents, such as MS Word files, from Blackboard.
- Change what Firefox does when you click on or download a file (Official Firefox page, opens in new window)
- Google Chrome Browser Download a File (Official Google Chrome page, opens in new window)
The following videos were made by Online Learning at MHCC and quickly cover several aspects of downloading and opening documents in Blackboard.
- Download Documents from Bb in Firefox (Video, opens in new window)
- Download Documents from Bb in Google Chrome (Video, opens in new window)
How to Allow Pop-ups
If your browser settings or a plug-in block all pop-up windows, you may find it difficult to open some items in an online course. If you click a link and expect it to open, but it does not, check your browser for messages indicated a pop-up window has been blocked. Below are instructions for allowing pop-ups in each browser:
Enable 3rd Party Cookies
Many of us are sensitive to our online privacy and may use browser settings to control what is shared online. However, some online tools will not function unless they can access certain information. One way this is accomplished is through the use of cookies. If you are not able to use an online tool or site because 3rd party cookies are disabled, here is information on changing your settings.
- Manage 3rd Party Cookies in Firefox browser
- Manage 3rd Party Cookies in Chrome browser
- Manage 3rd Party Cookies in Safari Browser
Browser Extensions
Browser extensions (sometimes called plugins) can be extremely useful, but some extensions may interfere with your course content. We recommend limiting the number of extensions you use and disable extensions you are not currently using.
How to Clear Your Browser Cache
It is sometimes necessary to clear the web pages stored in your browser's memory, or cache, in order to load an updated version of a web page. The links below lead to instructions for clearing the cache of popular Internet browsers.